From interviews we conducted in this first Case Study for an Accounting Firm, managers and the staff wanted to step forward and run the Firm while the Partners worked with us to deal with strategic and global challenges and necessary steps forward.  With our training and coaching, team members became able to attain a superior level of cohesiveness and group focus.

More than communication or conversation, our program/training became the catalyst for the Firm’s team members to open up to each other, to us, and to Firm leaders.

We helped this client create a management team structure and compensation incentives that allowed team members to run the Firm and be accountable to themselves, the clients and owners.  All this became possible when they were able to communicate with each other and with us.

ACCOUNTING FIRM – Partner Disputes/Client Dependent/Growth Limited

SITUATION: 2-Office, 3-Partner Firm

• Partnership in transition, going in different directions
• Client dependent–one in particular
• Staff under-motivated, looking for direction
• Clients seeking more assistance, collaboration

NEED: Stabilize revenue flow–clients leaving

• Resolve partner issues–get on same page
• Increase services and revenue–expand niches
• Broaden client base–diversify markets
• Create team environment–delegate more to managers

PROVIDED: Increased profitability, efficiency by creating common goals with employee-managed incentive

• Restructured partnership by focusing on strengths, goals
• Designed/Managed new sales & marketing program
• Orchestrated merger while in crisis by creating teams

Value: Preserved major client & retained other client relationships

• Expanded services & revenue base
• Increased revenue by 250% in 3 years
• Saved client base while Firm in transition to merger
• Retained/Developed personnel by expanding responsibility
• Completed merger with National CPA Firm

Success: Saved/Retained in excess of $350,000 annual revenue

• Maintained/Enhanced client base while Firm in crisis
• Increased productivity 40% due to incentive program, common goals
• Grew client base while in transition
• Saved/Enhanced Brand in marketplace